I recently noticed a HUGE decline in my Pinterest traffic and I was not gaining any new followers, so I started to investigate to figure out what the problem could be. Since Pinterest is my #1 source for traffic I was shocked to see when I was getting close to nothing from them as a referral in my analytics.
When I went into my Pinterest account I saw that everything that I had pinned that day had 0 repins. This is extremely odd for my account because I normally get about 15 repins and upwards of 50 on every single pin. At first, I thought that maybe I was just seeing the effects of the new Smart Feed and Pinterest algortihms. Which, by the way, made me start to panic. I had spent so much time building my Pinterest account for it to just stop sending traffic one day. I knew something had to be wrong.
I let it go two days to see if maybe I was just having a ‘bad’ day, which I knew was strange since it happened on a Sunday, and Sundays are always really high traffic days for traffic coming from Pinterest.
I immediately contacted Pinterest to see if there was a problem with my account. Thankfully they have awesome Customer Service and got back to me the same day. After emailing back and forth a few times I was given this response:
“I’m sorry about that! It looks like your account was hidden because some of your Pins were reported as spam. I reviewed and made your account public. To avoid this in the future I recommend not Pinning the same image or unrelated content to multiple group boards. This is often viewed as spammy behavior.”
Even though I was not shown a pop-up saying my pins were blocked or marked as spam like other bloggers, my account was still hidden. This was surprising to me. I did not know that Pinterest could/would just ‘hide’ your account or not have it public. But, it made sense because it meant no one was seeing my pins. I am VERY happy that I contacted them to see what the problem was because who knows if they would have ‘un-hidden’ my account.
I am not sure if it was because I had pinned the same pin to multiple boards or if it was because someone marked my pins as spam. I am guilty of pinning the same pin to some of my more popular group boards because I wanted to promote the new posts I would put up everyday. From now on I am going to give it time in-between pins when I want to pin the the same pin to different boards.
The tough part now is it seems like it is taking forever for my account to get back to how it used to be with both repins and traffic. It is a slow process, but at least my pins are being seen to my followers again.
One of my friends Becky from Your Modern Family had a similar situation happen with pins being marked as spam. Have you ever had a similar problem with your Pinterest account being blocked or hidden?